FAQ

Thank you to all who participated in the Dietitians Australia Conference

It’s not too late to experience virtual Dietitians Australia 2021 Conference 

Become an on demand delegate and register today to access the entire ‘What’s Possible?’ program until 9 October 2021. Stream the recorded conference sessions at your own pace and make the most of this exclusive opportunity to extend your learning. 

I did not receive an SMS or email verification code.
  1. First, make sure you are registered for the event, if you’re not registered you can do so here  
  2. Check your spam/junk folder for the email confirmation.  
  3. Another option is to click on the “didn’t receive code link” on Virtual Attendee Hub home page and try to have it sent again.  If you still haven’t received the email, please contact da@thinkbusinessevents.com.au    
Why did I get logged out?

For privacy reasons, your login only stays valid for 72 hours. You will also be logged out after 24 hours of inactivity. You will need to request a new verification code once expired. If for any reason you are having difficulty logging back in, please contact da@thinkbusinessevents.com.au 

Can I log in on more than one device at the same time?

No, your access code is unique and is single use. If you log-in on a new device, you will need to log-out of the first device and request a new verification code. 

Can I share links to the Virtual Attendee Hub?

Yes, however in order for the recipient to access the event, they must first register. 

When I leave the session room, I can no longer hear the speaker.

Your session experience is designed to be immersive. Just like an in-person session, if you leave the room you can’t hear the speaker!  If you navigate to another event page, your session will stop. Simply click back into the session to return to the livestream. 

How do I ensure the best video experience?

Just like any livestream, there are things you can do to ensure the best viewing experience. Make sure you have a strong internet connection. It also helps to close non-essential tabs in your browser. If you do experience buffering or your video freezes, reload the session page before contacting the Help Desk. 

Why am I experiencing audio/visual delays?

Check your bandwidth speed to make sure you are not having issues with your connectivity.  Logging out and logging back in and disconnecting from the VPN have also been found to help in this instance.  If all else fails, sign on to the session from a different device. 

Is this session being recorded and will it be shared later?

Yes, pending the presenter’s approval, the recording will be available in Virtual Platform a few hours after the broadcast has concluded.   

What is the difference between ’on-demand’ and ‘live’ content?

Live content includes sessions or presentations that are being live-streamed and are playing in real-time. When you log-in to the Virtual Attendee Hub on the actual day of the conference you will be watching ‘Live’. Content becomes ‘on-demand’ once the conference is no longer live. The live sessions will be recorded (pending speaker approval) and will be uploaded onto the Virtual Attendee Hub once the conference is no longer ‘live’ so that it can be watched or re-watched at your leisure for up to 3 months. 

How long will content be available post conference?

The content will be available for up to 3 months, depending on speaker permissions. 

Which browser should I be using to access the Virtual Attendee Hub?

The Virtual Platform runs best on Google Chrome, if you are using a different web browser we recommend you switch, however it is also compatible with the latest versions of Firefox, Safari, and Microsoft Edge.  If you’re still experiencing the error, refresh your web-page, clear your cache and cookies, or try going into incognito mode. 

 

How do I use the chat?

When you are watching a session, navigate to the menu on the right-hand side and select ‘chat’ (logo below), then enter your message into the box. 

 

Why can't I join the session chat?

Firstly try refreshing the page. If you are still experiencing issues, please refer to this troubleshooting guide. You may need to speak with your IT team.

How do I participate in the Q&A?

When you are watching a session, navigate to the menu on the right-hand side and select ‘Q&A’ (logo below), then enter your question into the box.  

How do I answer a poll?

When you are watching a session, navigate to the menu on the right-hand side and select ‘Polls’ (logo below), then select your response from the options available. Polls will only be available when made live by the session moderator.  

Why am I unable to ask or post questions? 

Check to make sure you are not seeing any error messages on the page and reload the page.  If the issue persists, take a screen shot and share with da@thinkbusinessevents.com.au  

How do I register?

Use the online form to complete a registration. A new form needs to be completed for every person who will hold a registration in their name.  

How much does it cost to register?

Registrations costs vary depending on when you register and whether you are a member, non-member or student. 

See the full list of registration options, rates and inclusions 

I only want to attend one day of the conference, is that possible?

No, you can only register for the full Conference. Virtual registrations include online access to the conference program for Monday and Tuesday, with content on Sunday now added as a complimentary bonus.  

Can a registration be shared with more than one person from the same organisation?

Registration at DA is per person, and shared passes are not permitted. 

What are the methods of payments?

Registrations can be paid by electronic funds transfer or credit card only. After Friday, 18 June 2021, midnight AEST, only payments made by credit card will be accepted.  

What is the cancellation and refund policy?

Cancellations received in writing at the Conference Office by 18 June 2021 will be accepted and all fees refunded less an administrative fee of AUD $100. 

Cancellations received after this date cannot be accepted and will not be refunded (in part or full) 

Why is the session video not working for me?

Firstly try refreshing the page. If you are still experiencing issues please refer to this troubleshooting guide. You may need to speak with your IT team.

What domains should we whitelist for the Cvent Video playt?

If you are experiencing issues with the video player that are related to your firewall, please speak with your IT team and refer to this troubleshooting guide for more information on whitelisting domains.

My question is not listed here. Whom do I contact?

Please direct any further questions to the Conference Office at da@thinkbusinessevents.com.au 

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